Kenyatta National Hospital (KNH) CEO Dr. Evanson Kamuri has directed that patients receive uninterrupted care in case of electronic payment system failures.
In a statement on Tuesday, Dr. Kamuri acknowledged a brief system downtime that temporarily affected the e-Citizen and Social Health Authority (SHA) platforms. However, he assured that the issue was promptly resolved and that no patients were denied treatment during the disruption.
“To prevent any future delays, I have directed that all patients, especially those undergoing dialysis and cancer treatment, continue receiving care without interruption, regardless of system challenges,” he stated.
Dr. Kamuri emphasized that documentation harmonization would follow once systems are restored, ensuring that technical failures do not impact service delivery. He also reaffirmed the hospital’s commitment to system reliability and proactive measures to minimize disruptions.
The directive follows a January 15 incident where frustrated patients stormed the Ministry of Health headquarters, citing delays caused by SHA system failures. During a live press conference, Dr. Kamuri apologized for the temporary disruption and confirmed that normal operations had resumed.
“We acknowledge the lapse in patient care and reassure the public that the SHA system is now fully operational and integrated with KNH’s systems,” he said.
While the technical glitch caused delays in patient clearance and administrative processes, Dr. Kamuri reiterated that KNH remains committed to seamless service delivery, even during unforeseen disruptions.
